Chatbots: Wave of the Future, or Bad Idea Waiting to Crash and Burn?

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There has been some chatter about Chatbots in education, usually in the form of automated feedback in larger classes or tutoring-style help or even as a replacement teacher. Some don’t like the idea that much – “Please, Facebook, Don’t Make Me Speak to Your Awful Chatbots” is definitely written by someone that is not a fan, but a good article if you want to look at the trends that led to chatbots as well as the problems some have with them. It doesn’t touch on the most concerning aspect of chatbots: outsourcing human jobs to bots, with sub-par results. There are some interesting uses for chatbots in education, such as automatic answers to frequently asked questions (as long as learners know they are getting a bot as well as what the system does with any data they submit). But there are other ideas that are not good at all, such as how Bill Gates wants to replace teachers with chatbots so that everyone can learn like him. We all learn differently, and while some would like the idea of a chatbot answering questions, many would not. Many prefer to explore on their own where Gates likes to ask questions. And there are many other ways that would not include either way. We are all different, and we are every changing. Why would we all want to learn in the way one person does?